Do you have any questions?
In this section you can find our answers to the most frequent questions.

Frequent Questions

Where can I buy Puntoricaricard Pack?

You can buy Puntoricaricard Pack in all the authorized Puntoricaricard Points present in Italy

How much cost the Services Packaging?

The Services Packaging has a cost of € 29,90 with the Puntoricaricard Card for free.

How can I receive my Puntoricaricard Card PIN?

The operation to receive your PIN is simple and immediate:

  • Send an SMS to +39 338 79 82 231 as reported in the appropriate attachment "Terms and Conditions" in the Packaging and/or in the reserved are of the Wallet.
  • Write in the message the last 4 digits (or last 6 digits) of your card PAN preceded by the text Puntoricaricard.
  • At the receiving of the message we activate your card and we return a message on your phone with the PIN and the main default features set.
    Attention, we suggest to keep the PIN in a safe place, to not provide it to third parties and to not loose it.
  • Once received the PIN and loaded the Card, you can easily use it.

Example

The number to send is composed by the last 4 digits (or last 6 digits) in relief printing of your Card like in the example figure. Assuming that your Card’s number is 1234 5678 9876 5432, the message you have to send for activation is:
Puntoricaricard 5432


How can I load my Card by Cash?

Puntoricaricard MasterCard® can be loaded by cash in a Puntoricaricard Point with simple steps:

  1. Go at Puntoricaricard Point nearest to you and comunicate to the shopkeeper
         that you want load your Card.
  2. Provide your Puntoricaricard code (attention, you will never be asked to provide your PIN)
         e and the amount of the cash load you want to do.
  3. The operator enter the card credentials and the amount on the dedicated platform and in
         few minutes you Card will be charged.
  4. You will receive from the shopkeeper the receipt of the loading effectuated.
Which are other load methods?

Puntoricaricard MasterCard® can be also loaded by:

  • Bank Transfer
  • Card-to-Card loading
  • Load from another Wallet
How quickly the funds loaded will be available on the Card?

The funds are available in real time, at the same time the load transaction is completed in one of the different allowed modalities.

How can I use it?

Puntoricaricard MasterCard® can be used in these modalities:

  • Shopping in all the shops that show the brand MasterCard® Acceptance.
  • Shopping on e-shop in complete security and privacy.
  • Manage and have under control your shopping.
  • Pos Payments and ATM withdrawals
  • Shopping on e-commerce Puntoricaricard Shop.

    Using your Puntoricaricard on this Platfrom you can obtain exclusive discounts, offers and advantages..
Can the Customers access and consult Card transactions (volumes and values) ?

Yes, they can. Puntoricaricard allows to its Customers a real time access to the information about all the transactions and the status of the Card thanks to the consultation of the associated Wallet(Available in App Android/iOS too).
For the consultation of transactions, of the balance, of the personalization of the Card setting/configuration, with related Alert service and limits configurator etc.,it is necessary to complete the registration process.

What process has the cardholder to do before using his card ?

When cardholder purchases his Prepaid Puntoricaricard Card, the has to activate and register the Card as in the procedures indicated on the Home Page.

There is a limit of Card that a person can have?

No, there isn’t.

Is the Card usable abroad ?

Yes, it is. Puntoricaricard can be used abroad in all the Shops that present the Brand MasterCard® Acceptance and for withdrawals in 1 millions of ATM in the Word.

What happens when the Card expires ?

Puntoricaricard MasterCard® expires after 24 months. At expiration time, the owner of the Card can’t use it anymore for any activity. The customer can require a new Card from his Wallet.

What happens if the Card is lost or stolen ?

Recommended choice

In case of loss or theft the Card can be blocked with immediate result in this way:

  1. Send a SMS to +39 338 7982 231 with this text:
    ipay space block last 4 digits of the Card number
  2. We will send you the confirm of the Card blocked

Optional Choice

You can choose to bock your card by e-mail filling correctly the required data in the appropriate form. The request will be taken in charge by the Customer-Care and will be processed in 48 hours.

The Card bears interest ?

No, it doesn’t.

Which are the costs to use Puntoricaricard MasterCard® ?

All the information about costs are visible in the dedicated page  

Operations information by SMS

Card Balance

  1. Send a SMS to +39 338 7982 231 with this text:
    ipay space ?

  2. We will send you a Message with the current balance of the card

Send money

  1. Send a SMS to +39 338 7982 231 with these settings:
    ipay space amount to transfer space beneficiary’s Phone number

  2. To ensure maximum security you will receive
    a Confirmation code that you will use to confirm the operation

  3. Send a SMS to +39 338 7982 231 with this text:
    Confirmation Code space last 4 digits (or last 6 digits) of your card number

  4. You will receive a confirmation message of the effectuated transaction.

Block Card

  1. Invia un SMS al numero +39 338 7982 231 con il testo seguente:
    ipay space block space last 4 digits (or last 6 digits) of your card number

  2. We will send you a message with the current balance of your card

Unblock Card

  1. Send a SMS to +39 338 7982 231 with this text:
    ipay space unblock space last 4 digits (or last 6 digits) of your card number

  2. You will receive a Message of confirmation of the effectuated unblock.

Block online transactions

  1. Send a SMS to o +39 338 7982 231 with this text:
    ipay space web space nospace last 4 digits (or last 6 digits) of your card number

  2. You will receive a confirmation Message of online transaction blocked

Unblock online transitions

  1. Send a SMS to +39 338 7982 231 with this text:
    ipay space web space yesspace last 4 digits (or last 6 digits) of your card number.

  2. You will receive a confirmation Message of online transitions’ effectuated unblock.

Block cash withdrawals

  1. Invia un SMS al numero +39 338 7982 231 with this text:
    ipay space atm space no space last 4 digits (or last 6 digits) of your card number

  2. You will receive a confirmation message of withdrawals block

Unblock Cash withdrawals

  1. Send a Message to +39 338 7982 231 with this text:
    ipay space atm space yes space last 4 digits (or last 6 digits) of your card number

  2. You will receive a confirmation message of cash withdrawals unblock

Block International Use

  1. Send a SMS to +39 338 7982 231 with this text:
    ipay space int space no space last 4 digits (or last 6 digits) of your card number

  2. You will receive a confirmation message of International use Block
    (You can not use the Card abroad)

Unblock International Use

  1. Send a SMS to +39 338 7982 231 with this text:
    ipay space int space yes space 4 last digits (or 6 last digits) of your card number

  2. You will receive a confirmation message of international use’s unblock
    (You can use the Card abroad)

Request of security settings

  1. Send a SMS to +39 338 7982 231 with this text:
    ipay space 4 last digits (or 6 last digits) of your card number

  2. You will receive a message with the status of your card’s security settings.

Puntoricaricard can be required by anyone, without providing any income indications.
You can load your prepaid MasterCard Puntoricaricard from all around the world, from any bank account.